Refund & Return Policy
Our Commitment to Customer Satisfaction
At Aurora Springs, we take pride in delivering premium-quality bottled water and exceptional customer service. If you experience an issue with your order, we are here to help.
Returns
Due to health, safety, and food handling regulations, bottled water products cannot be returned once they have been opened, consumed, or handled after delivery.
We may accept returns only in the following situations:
- Product arrived damaged
- Incorrect product received
- Shipping error
- Product quality concerns verified by our team
To request assistance, please contact us within 7 days of receiving your order.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive the wrong product, please contact our customer support team as soon as possible.
To help us process your request, please provide:
- Order Number
- Photos of the product and packaging
- Description of the issue
Our team will review the information and determine the appropriate resolution.
Refunds
Approved refunds will be issued to the original method of payment.
Refund processing times may vary depending on your financial institution and payment provider.
If approved, refunds are typically processed within 5–10 business days.
Wholesale & Bulk Orders
Wholesale, pallet, half truckload, and full truckload purchases are subject to individual sales agreements and may have separate terms and conditions.
Customers should inspect all shipments upon delivery and report any shortages, damages, or discrepancies immediately.
Order Cancellations
Orders may be cancelled before shipment.
Once an order has been processed or shipped, cancellation requests may no longer be eligible for a refund.
Please contact our team as soon as possible if you need to modify or cancel an order.
Contact Us
For questions regarding returns, refunds, or order issues, please contact:
Email: support@auroraspringswater.com
Phone: (866) 994-1507
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST
Aurora Springs reserves the right to review all claims and determine eligibility for refunds, replacements, or credits based on the circumstances of each request.
